Shipping & Delivery

Do you ship internationally? 

Yes we do! Shipping options and fees will update in your cart when you enter your address. Due to Russian customs regulations, we are unable to ship to residential addresses within Russia. Shipments must be sent to a business address and imported through a business only. Note: we may decline to ship to certain destinations, [...]

By |2020-10-06T17:48:37-07:00October 6th, 2020||Comments Off on Do you ship internationally? 

What about duties and taxes? 

We use DHL exclusively for all International orders. International collectors are responsible for all international fees, duties, customs, taxes and charges imposed following the purchase of the artwork. If your shipment exceeds $5,000 you will need to hire a customs broker. Your local broker will provide information and requirements list to clear the shipment and [...]

By |2020-10-07T18:09:02-07:00October 6th, 2020||Comments Off on What about duties and taxes? 

How can I track my order? 

To access order information, you must make sure to sign up for an online account. Once setup, login to your account and go to the account history tab. From this page you will see the status of all current and past orders. If your order has shipped, we will email you the tracking number. You [...]

By |2020-10-06T17:46:50-07:00October 6th, 2020||Comments Off on How can I track my order? 

Is my artwork insured during transit?

Lisa Kristine Fine Art ensures full coverage for all shipments. We will replace or repair any damages that occur during transit from our production facility to the destination address listed on your order. We cannot insure shipments once they have been transported from the original delivery destination.

By |2020-10-06T17:46:03-07:00October 6th, 2020||Comments Off on Is my artwork insured during transit?

What happens if my package arrived damaged?

Retail Products Our packaging has been designed to help minimize the potential for damage or breaking, but we can’t control what happens during transit. If your Retail Products package arrives damaged or broken, please contact us! We will happily replace it, but we’ll need a picture of the damage. Requests must be received within 10 [...]

By |2020-10-06T17:45:34-07:00October 6th, 2020||Comments Off on What happens if my package arrived damaged?

When will my order arrive?

FedEx Ground (Retail Product Shipments) Packages typically takes 5-7 business days. FedEx will attempt (3) three deliveries prior to having the artwork sent back to our corporate office. This shipment will also be sent with a signature required. If you would like the signature waived, we will need acknowledgment in writing (email) stating that you [...]

By |2020-10-06T17:43:25-07:00October 6th, 2020||Comments Off on When will my order arrive?

I am moving, can you arrange shipment of my art to my new address? 

We must be notified prior to the shipment leaving our facility for any address updates. Should you change the delivery destination to a taxable state we will need to collect any applicable tax fees prior to the artwork leaving our facility. If we are notified of an address change after the item has left our [...]

By |2020-10-06T17:41:43-07:00October 6th, 2020||Comments Off on I am moving, can you arrange shipment of my art to my new address? 

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