FAQs

Do I need to pay tax?

Lisa Kristine Fine Art will not charge applicable sales tax when delivering to States outside of California. International collectors are responsible for paying any and all international fees, duties, customs and taxes. We encourage you to contact your local postal service or customs bureau for more information.

By |2020-10-06T17:50:55-07:00October 6th, 2020||Comments Off on Do I need to pay tax?

Do you ship internationally? 

Yes we do! Shipping options and fees will update in your cart when you enter your address. Due to Russian customs regulations, we are unable to ship to residential addresses within Russia. Shipments must be sent to a business address and imported through a business only. Note: we may decline to ship to certain destinations, [...]

By |2020-10-06T17:48:37-07:00October 6th, 2020||Comments Off on Do you ship internationally? 

What about duties and taxes? 

We use DHL exclusively for all International orders. International collectors are responsible for all international fees, duties, customs, taxes and charges imposed following the purchase of the artwork. If your shipment exceeds $5,000 you will need to hire a customs broker. Your local broker will provide information and requirements list to clear the shipment and [...]

By |2020-10-07T18:09:02-07:00October 6th, 2020||Comments Off on What about duties and taxes? 

How can I track my order? 

To access order information, you must make sure to sign up for an online account. Once setup, login to your account and go to the account history tab. From this page you will see the status of all current and past orders. If your order has shipped, we will email you the tracking number. You [...]

By |2020-10-06T17:46:50-07:00October 6th, 2020||Comments Off on How can I track my order? 

Is my artwork insured during transit?

Lisa Kristine Fine Art ensures full coverage for all shipments. We will replace or repair any damages that occur during transit from our production facility to the destination address listed on your order. We cannot insure shipments once they have been transported from the original delivery destination.

By |2020-10-06T17:46:03-07:00October 6th, 2020||Comments Off on Is my artwork insured during transit?

What happens if my package arrived damaged?

Retail Products Our packaging has been designed to help minimize the potential for damage or breaking, but we can’t control what happens during transit. If your Retail Products package arrives damaged or broken, please contact us! We will happily replace it, but we’ll need a picture of the damage. Requests must be received within 10 [...]

By |2020-10-06T17:45:34-07:00October 6th, 2020||Comments Off on What happens if my package arrived damaged?
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